Return and Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase from the official Zettlab website, we are here to help. This policy applies to all purchases made directly from zettlab.com.

30-Day Money-Back Guarantee

You may return any product purchased from zettlab.com for any reason within 30 calendar days from the date of delivery.

To be eligible for a full refund, your return must meet the following conditions:

  • The product must be in like-new, resalable condition. This means it is free from cosmetic damage such as scratches or dents.
  • All original packaging, manuals, cables, power adapters, and any other included accessories must be returned in their original, undamaged condition.

Returns that are damaged, have missing parts, or are not in a resalable condition may be subject to a restocking fee or may be rejected at Zettlab's discretion.

How to Initiate a Return

  1. Contact Us: Please contact our Customer Support team at support@zettlab.com to request a return. Please provide your original order number to expedite the process.
  2. Receive Your RMA and Label: Our team will verify your request and issue a Return Merchandise Authorization (RMA) number. We will then provide you with a pre-paid return shipping label and detailed instructions on how to send back your product.
  3. Pack Your Item: Securely pack the item with all original contents in its original box to prevent damage during transit.

Important Note on Return Address

Please use the shipping label provided by us. The return address on this label leads to our dedicated returns processing facility. Please do not send returns to our corporate or contact addresses, as they are not equipped to handle returns and your package will not be accepted.

Refund Process

  • Inspection: Once our facility receives and inspects your return (typically within 3-5 business days), we will verify that it meets the conditions outlined above.
  • Processing: After approval, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original method of payment.
  • Notification: You will receive a confirmation email once your refund has been processed.

30-Day Price Match Guarantee

We are committed to offering you the best value. If you purchase a product directly from zettlab.com and we lower the official list price on our website within 30 calendar days of your purchase, you are eligible for a refund of the price difference.

  • How to Claim: To request a price match refund, please contact us at support@zettlab.com with your original order number.
  • Exclusions: This guarantee does not apply to special sales events (e.g., Black Friday, Cyber Monday), clearance items, refurbished products, or bundled promotions. It only applies to changes in the standard list price of an individual item on zettlab.com.

Purchases from Other Retailers

This Return & Refund Policy applies only to products purchased directly from the official Zettlab website (zettlab.com). If you purchased your Zettlab product from another retailer (such as Amazon, etc.), you must follow their specific return and refund policies. We are unable to process returns or refunds for products purchased through third-party sellers.