Warranty Policy

Thank you for purchasing a Zettlab product. We are proud of the quality and reliability of our products and are pleased to offer this Limited Warranty. This warranty applies to Zettlab products purchased and used within the United States.

A SPECIAL NOTE ABOUT YOUR DATA

We strongly and unequivocally recommend that you maintain regular backups of your data on a separate medium or a remote cloud service to prevent data loss. Before sending your Zettlab device for any warranty service, it is your responsibility to back up all data and remove any confidential or personal information.

Warranty Coverage Period

This Limited Warranty covers defects in materials and workmanship in your Zettlab products for the following periods, starting from the original date of purchase:

  • Zettlab NAS Device (Main Unit): Two (2) Years
  • Original Power Adapter and Cables (included in the box): One (1) Year
  • Third-Party Components (e.g., Hard Drives, RAM/Memory): These components are not covered by the Zettlab Limited Warranty. They are subject to the warranty policies provided by their respective original manufacturers. Please consult the manufacturer's documentation for warranty details.

What This Limited Warranty Covers

This warranty covers defects in materials or workmanship under normal use during the warranty period. If a product proves to be defective, Zettlab will, at its sole discretion:

  • Repair the product at no charge, using new or refurbished replacement parts.
  • Replace the product with a new or refurbished product of the same or a similar model if repair is not reasonably possible.

Replacement Policy and Warranty Continuation

Any replaced product (or part) becomes the property of Zettlab.
When a product is replaced, the replacement item assumes the longer of the following two warranty periods:

  • The remaining warranty period of the original product.
  • Six (6) months from the date of replacement.

What This Limited Warranty Does Not Cover

This warranty is non-transferable and does not cover:

  • Products purchased from unauthorized resellers.
  • Damage caused by accident, abuse, misuse, neglect, flood, fire, earthquake, or other external causes.
  • Damage caused by operating the product outside the permitted or intended uses described by Zettlab (e.g., improper voltage or power supply).
  • Damage caused by service, modifications, or alterations performed by anyone who is not a representative of Zettlab.
  • Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship.
  • Normal wear and tear or otherwise due to the normal aging of the product.
  • Any loss of data. As stated above, you are solely responsible for backing up your data.

Troubleshooting and Repair Guide

Before contacting us for a warranty claim, we kindly ask you to follow these steps. This can often resolve the issue quickly without the need for a repair.

Step 1: Consult Our Online Resources

Visit the official Zettlab support website to access our comprehensive:

  • Knowledge Base & FAQs: Find answers to common questions and setup guides.
  • Community Forums: Engage with other Zettlab users and our technical staff to discuss issues and find solutions.

Step 2: Perform Basic Checks

  • Power Cycle: Safely shut down your NAS, unplug it from the power source for 60 seconds, and then restart it.
  • Check Physical Connections: Ensure that the power adapter, Ethernet cable(s), and all internal hard drives are securely connected and seated properly.
  • Update Software: Make sure your ZettOS is updated to the latest version, as many issues can be resolved with a software update.

Step 3: Back Up Your Data

This is the most critical step. If the troubleshooting steps above do not resolve the issue, please perform a full backup of all your data to a separate device or cloud service immediately. This is to ensure the safety of your information before any potential repair or replacement service.

Step 4: Prepare for Contact

If the issue persists after following these steps, please gather the following information before contacting our support team. This will help us assist you more efficiently:

  • Your product's Model Name and Serial Number.
  • Your original order number or proof of purchase.
  • A detailed description of the issue you are experiencing.
  • A list of the troubleshooting steps you have already taken.

How to Obtain a Warrant Service

After following the guide above, if you believe your product requires service, please:

  1. Contact Support: Contact our Customer Support team at support@zettlab.com with the information you gathered in Step 4.
  2. Troubleshoot with an Agent: Our team will work with you to further diagnose the problem.
  3. Obtain an RMA Number: If our support team determines that your product requires service, they will issue you a Return Merchandise Authorization (RMA) number and provide clear shipping instructions. Products returned without an RMA number will be rejected.

You may be responsible for shipping costs to our service center. Zettlab will cover the cost of shipping the repaired or replaced product back to you.

Limitation of Liability

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZETTLAB IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR LOSS OF BUSINESS.