Privacy Policy

Last Updated: October 25, 2025

Introduction

Welcome to Zettlab. This Privacy Policy explains how Zettlab.com ("Zettlab", "we", "us", or "our") collects, uses, shares, and protects information about you when you visit and use our website, zettlab.com (the "Site"), purchase our products, or interact with our customer support.

This policy is designed to help you understand your privacy rights and how to exercise them.

A Critical Distinction: Your Data on Your Device

This Privacy Policy applies to the information we collect through our Site and business operations. It does not apply to the personal files, documents, photos, or any other data that you store on your personal Zettlab NAS device ("Device Data").

You are the sole owner and controller of your Device Data. Zettlab has no access to, no knowledge of, and no ability to view or share your Device Data. The security and management of your Device Data are your sole responsibility.

Information We Collect

We collect information in the following ways:

A. Information You Provide to Us Directly

• Order Information: When you purchase a product, we collect your name, shipping address, billing address, email address, and phone number.
  
• Payment Information: Payment details are processed by third-party payment gateways (e.g., Stripe, PayPal). We do not store your full credit card number on our servers.
  
• Account Information: If you create an account on our Site, we collect your name, email address, and a password you create.
  
• Communications: When you contact our customer support or legal teams, we collect the information you provide in your communications (e.g., your name, email address, order number, and the content of your inquiry).
  

B. Information We Collect Automatically

• Device and Usage Information: When you visit our Site, we automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, and information about your interaction with our Site (pages viewed, time spent, links clicked).
  
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and personalize our Site. For example, we use cookies to keep items in your shopping cart and to analyze site traffic. You can control the use of cookies at the individual browser level.

How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Our Services to You: To process your orders, deliver products, process payments, and manage your account.
  
• To Communicate with You: To send you order confirmations, shipping notifications, and respond to your customer service requests.
  
• For Marketing Purposes: To send you marketing communications about our products and promotions, but only where we have your explicit consent. You can opt-out at any time.
  
• To Improve Our Site and Services: To analyze usage trends and preferences to improve the user experience and our product offerings.
  
• For Security and Legal Compliance: To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
  
• To Administer Promotions: In the future, we may offer identity-based discounts (e.g., for students or veterans). If we do, we will use a third-party verification service to confirm your eligibility and will only collect the minimum information necessary for this purpose.

How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processors, shipping carriers (e.g., UPS, FedEx), and email marketing platforms. These providers are contractually obligated to protect your information and may only use it for the services they provide to us.
  
• Legal and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Site or the public.
  
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

A. For All Users

• Access and Correction: You may review and update your account information by logging into your account on our Site.
  
• Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the footer of the email.
  

B. Residents of California (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
  
• Right to Delete: You have the right to request the deletion of your personal information that we have collected.
  
• Right to Opt-Out of Sale/Sharing: We do not sell personal information.
  
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
  

To exercise these rights, please contact us at support@zettlab.com.

C. Residents of the EEA, UK, and Switzerland (GDPR)

If you are a resident of these regions, you have the following rights:

• The right to access, update, or delete the information we have on you.
  
• The right of rectification.
  
• The right to object to our processing of your personal information.
  
• The right to data portability.
  
• The right to withdraw consent at any time.
  

Our legal basis for collecting and using the personal information described in this policy will depend on the personal information concerned and the specific context in which we collect it.

Children's Privacy

Our Site is not intended for or directed at children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

Klarna Privacy Policy

• US： https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/privacy
• UK： https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy
• DE： https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy
• International： https://www.klarna.com/international/privacy-policy/

 

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@zettlab.com